What is your return policy?

While we understand that you might have changed your mind, we will not be able to take back items due to strict hygienic standards, merchant limitations, and other factors potentially affecting the product’s quality.

All returns, refunds, and exchanges are subject to the following conditions:

Products valid for returns, refunds, or exchanges are only for those received with any damage, defect, or discrepancy. Discrepancies refer to missing item/s, receiving an incorrect package or product, or extra items.

This rarely happens, but in the unlikely event that you have received a defective product, extra product, or wrong item or package, please do not dispose of them or give them away. Product returns and retrievals will be requested by our Customer Service Team. Items that are part of a set or come in a bundle must be returned as a complete set (any and all accessories included).

Concerns must be reported within the day after delivery. Outside this timeline, the product/s could have already been exposed to factors beyond our control which could have contributed to the damage, defect, or discrepancy reported.

Any concerns received after the day period will not be accommodated.

Sale items are non-refundable and non-returnable unless defective, damaged, or found with any discrepancies.